Notice periode.g. 24 hours
Books outside the notice window you set
You getA booking that respects your window, or a message when the caller wanted sooner.
SafeguardNever squeezes a same-day booking past your window.
Every call answered. Your rules, kept.
The AI receptionist for Australian health practices. It answers your practice phone day and night and books into your Halaxy, Cliniko or Nookal diary.
Free · no card · hear it answer before you sign up
Only times that are really free.
Salutant answers your practice phone around the clock, offers only times that are genuinely free in your Halaxy, Cliniko or Nookal diary, and follows your notice period, transfer hours and new-client settings on every call. When it can't be sure, it takes a message instead of guessing.
Your diary · ThursdayExample
8:309:1510:0011:30
Records kept in Australialive calls connect through overseas phone networks
Transcript kept, audio notthe one exception is a voicemail a caller chooses to leave
Review mode on by defaultnothing touches your diary without your tap
Hang up early? We don't charge for it. Some callers change their mind about speaking with an AI receptionist, and some calls are spam, so in good faith: Calls where the receptionist talks for less than 20 seconds are free, unless the call is forwarded or put through and answered: then that answered time counts, if it comes to 20 seconds or more.
Your rules, published.
Each rule is a setting you control. What the caller hears when a rule applies will be published here word for word from the product itself, never written by hand.
- You set the rules
Each rule is a plain setting in your Salutant account.
- Every call follows them
Day, night and weekends, the same rules on every call.
- You get one summary
One email per call, with anything that needs your tap.
New clientse.g. Paused
Honours your new-client setting
You getNew-client details when you are taking them; a message when you are not.
SafeguardNever books a new client onto a closed list.
Transfer hourse.g. Until 5:30 pm
Puts callers through inside the transfer hours you set
You getThe call, in hours. A message or voicemail outside them.
SafeguardNever rings you outside the hours you set.
Cancellation policyYour wording
States your cancellation policy to the caller
You getEvery cancellation and reschedule, sent to you for one-tap action.
SafeguardNever charges, waives or calculates a fee.
Review modeOn by default
You approve bookings first
You getBooking requests to approve. Switch it off and confirmed bookings land the moment the call ends.
SafeguardNothing touches your diary without your tap.
IdentityName · birth date · phone
Checks who is calling by name, date of birth and phone
You getA caller matched to the right record, or flagged when it cannot be sure.
SafeguardCaller ID is a hint, never proof.
Transfer hours are a practice setting. You can also list up to 5 people to put calls through to, rung all at once or in order, each on the practice's hours or their own.
Priced by the clinicians we book for.
A seat is a clinician your receptionist books appointments for. Clinicians on questions and messages only are free.
Solo
Founding price $39, normally $49$49 + GST a month
Save $120 a yearFor as long as you stay
1 booking seat.
150 minutes of incoming calls answered by your receptionist180 minutes of incoming calls answered by your receptionist
20 fax pages a month included, then 10c a page
Team
Founding price $69, normally $129$129 + GST a month
Save $720 a yearFor as long as you stay
Up to 5 booking seats.
300 minutes of incoming calls answered by your receptionist360 minutes of incoming calls answered by your receptionist
50 fax pages a month included, then 10c a page
Clinic
Founding price $99, normally $249$249 + GST a month
Save $1,800 a yearFor as long as you stay
Up to 10 booking seats.
500 minutes of incoming calls answered by your receptionist720 minutes of incoming calls answered by your receptionist
100 fax pages a month included, then 10c a page
What your receptionist will never do.
Nine promises, built in by design.
- No clinical advice.
Asked for a diagnosis, treatment advice or what’s in someone’s notes, it gives a set reply and offers to take a message.
- Never ignores an emergency.
If a caller says things like “call an ambulance” or “I want to die”, they’re told to ring triple zero and given Lifeline and other crisis lines. An urgent email goes to the practice straight away, with the caller’s clinician copied in, and a text to your mobile too if you turn on Urgent texts.
- Never changes a client’s details.
It can add a new client and a booking, but it can’t edit an existing name, number or address in Cliniko, Halaxy or Nookal. Call notes, if you turn them on, only go to a client whose full name and date of birth match.
- Never cancels or moves an appointment on its own.
It passes the request to you. Nothing changes in your diary until someone at the practice approves it.
- Never says “booked” without checking.
Before it says “booked”, it has the caller’s name and number and checks that exact time is still free in your diary. If saving still fails after the call, the booking is marked “Needs confirming” and your email says “Action needed”.
- Never keeps call audio.
It works from a written record. The only audio kept is a voicemail a caller chooses to leave, which you can delete. Transcripts and voicemails are deleted after 30 days (or 7 days or a year if you choose). Calls you make from Salutant are never recorded.
- Never pretends to be a person.
The greeting on every call says it is an AI receptionist that keeps a written record of the call, and it says so plainly if asked.
- Never puts caller details on your lock screen.
Email subject lines never show the caller’s name, and urgent texts carry no name, number or message, just a prompt to check Salutant.
- One summary email per call.
The summary, the outcome in the subject (“Action needed”, “Urgent”) and one button for the next step. A voicemail counts as that email. Or choose one email a day, and urgent calls still come straight away.
Each promise is a fixed step that runs on every call, not something the AI is left to remember.
Hear it refuse a rule before you pay a cent.
The demo asks for your practice name, profession and voice (your name, address, opening hours and fees are optional), then you talk to it in your browser for up to 3 minutes. No card.