The Salutant blog
Notes on running the front desk of an Australian health practice: calls, bookings, cancellations and the rules your receptionist keeps.
AI Receptionists for Australian Practices: How Do the Local Options Compare in 2026?
The Australian market for AI-powered phone receptionists is growing fast. We compare every locally built option — from Healthengine's Helen for GPs to Lyngo and Aeva for allied health — so you can see what each offers, what it costs, and where Salutant fits.
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Call Forwarding & Transfer: Keep Your Practice Number and Never Miss a Client
You don't need to change your practice number to use an AI receptionist. Learn how to forward unanswered calls from your existing mobile or landline to your AI receptionist, and how the AI seamlessly transfers callers back to you during business hours.
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Try the AI Receptionist Free — 3-Minute Live Demo, Plus Free Browser Test Calls
A public, personalised 3-minute demo lets you speak to the AI receptionist before signing up — no credit card, no barriers. And once you have an account, test calls with your own practice setup in your browser are free, with no card needed.
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Browser-Based Calling: Make Calls Without a Desk Phone
Make outbound calls from your practice number, text and fax — all from your browser — while your AI receptionist answers the calls coming in. No desk phone or mobile app required.
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How Much Does an AI Receptionist Cost in Australia? (Real 2026 Prices)
AI receptionist pricing in Australia runs from under $150 to over $900 a month, and the pricing pages do not make comparison easy. Here are the real 2026 numbers, what actually drives the price, and the hidden costs to check before you sign.
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AI Website Chat: Turn Your Practice Website Into a 24/7 Reception Desk
Most practice websites are digital brochures. With an AI chat widget, yours becomes a live reception desk — answering questions, booking appointments, and capturing new clients around the clock, even while you sleep.
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One AI Receptionist for Your Entire Practice: How Multi-Practitioner Mode Transforms Group Practice Phone Management
Group practices no longer need a full-time receptionist for every phone call. Salutant's multi-practitioner AI receptionist answers as your practice, knows every practitioner's availability, and books callers with the right team member.
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How AI Receptionist Can Transform Your Practice's Phone Management
Missed calls mean missed clients. Learn how an AI-powered phone receptionist can answer calls, book appointments, and handle enquiries — even after hours — so you never lose a potential client again.
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AI Receptionist vs Virtual Receptionist vs Human — What Is the Difference?
Australian practices have three options for phone management: hire a receptionist, outsource to a virtual reception service, or use an AI receptionist. This comparison covers cost, availability, capability, and when each option makes sense — including hybrid approaches.
- Guides
Can an AI Receptionist Follow Your Cancellation Policy? (Yes — Here Is How)
The real fear about AI reception is not the technology — it is the diary. Will it book inside your notice window? Cancel something it should not? Here is exactly how booking-policy enforcement and review workflows keep your rules in charge.