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Ends 31 December

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Features · Messages and alerts

Know what happened on every call.

For clinicians between sessions. You choose how often you hear about calls, and anything urgent reaches you straight away.

Hear your receptionist freeTry a free demo call

Free · no card · test it with your own setup

Example · made-up practice · A daily email subject

Harbour Psychology: your day, 2 need you

What it does.

Call summary emails

One summary email per call, or one a day if you prefer. Each person chooses.

  • The daily email comes after your closing time (6 pm if no hours are set).
  • The daily email subject never names a caller, because it shows on lock screens.
  • Urgent calls and bookings that didn’t go through are sent straight away.
Where: Account › Privacy & account › Emails about calls

Open in Salutant: Privacy & account

Urgent alerts

Urgent messages and safety worries are emailed to the practice email straight away.

  • The caller’s own clinician is copied in.
  • A text to your mobile too is optional. The text has no caller details in it.
Where: Receptionist › Rules › Urgent texts

Open in Salutant: Rules

Texting clients

Send practical texts from “Salutant”, never marketing.

  • Send a plain text, or one with a secure reply link that stays open for 7 days.
  • Clients can’t text back to the name “Salutant”, so the reply link is how they answer.
Where: Receptionist › Rules › Messages to clients

Open in Salutant: Rules

Texts to your number

Someone who texts your Salutant number gets one reply a day asking them to call.

  • No reply to people who opted out, to keywords or to blocked numbers.
Where: Practice › Phone & connections › Your number and forwarding

Open in Salutant: Phone & connections

Defaults and choices.

  • By default

    One summary email per call.

    Urgent alerts to the practice email, clinician copied in.

  • You choose

    One email a day instead.

    Urgent texts to your mobile.

    Texting clients, with or without a reply link.

  • It never

    Puts caller details in a daily email subject or an urgent text.

    Sends marketing texts.

Questions, answered in Help.

How many emails will I get?

Read the full answer in the Help Centre.

What happens if someone is in crisis?

Read the full answer in the Help Centre.

Can I text clients?

Read the full answer in the Help Centre.

What if someone texts our Salutant number?

Read the full answer in the Help Centre.

Related topics: Answering calls · Your team · Privacy and account · Guides

Hear it with your own practice details.

Try a free demo callSee pricing

The demo asks for your practice name, profession and voice (your name, address, opening hours and fees are optional), then you talk to it in your browser for up to 3 minutes. No card.