For counselling practices
You can’t answer mid-session, and people often ring a counsellor at a hard moment. Salutant answers your practice phone day and night, takes new-client enquiries, handles cancellations by your policy and gives a distressed caller the crisis numbers straight away.
Free · no card · hear it answer before you sign up
Example · made-up practiceA first-time caller hears how your practice works, your fees and what to expect, in the words you write. It takes their details and any funding they mention, such as an employee assistance program, then offers only times that are free in your diary.
NeverNever books a new client onto a closed list. When you’ve paused new clients, it takes a message.
A client who cancels or wants to move hears your cancellation policy in your wording. The request comes to you with the appointment, for one-tap action.
NeverNever charges, waives or calculates a fee.
If a caller is in crisis, it tells them to call triple zero (000) if they are in immediate danger and gives Lifeline on 13 11 14, the Suicide Call Back Service and 13YARN. On a mental-health line it stays on the line, offers to pass an urgent message to the practice, and you get an urgent email, and a text if you add your mobile.
NeverNever counsels, assesses or triages. It gives the numbers and takes the message.
After every call you get one email: who rang, what they asked for, what the receptionist did and anything that needs your tap.
Example · made-up caller
Call handled — appointment request awaiting your review
What the receptionist did
Example · made-up practiceIf the write to your diary fails, the caller is not told they are booked, and the call is flagged for you.
Review mode is on by default. Nothing touches your diary without your tap.
A caller who wanted sooner becomes a message for you.
A caller describing an emergency is told to call triple zero (000).
It keeps a written record and does not record the call, except a voicemail a caller chooses to leave.
It says it is a receptionist, and says it is an AI whenever asked.
Read every rule on the Salutant home page.
No. It is a receptionist. It answers questions from the information you give it, books by your rules and takes messages. It never gives clinical advice, assesses or triages.
It tells the caller to call triple zero (000) if they are in immediate danger and gives Lifeline on 13 11 14, the Suicide Call Back Service and 13YARN. On a mental-health line it stays on the line and offers to pass an urgent message to the practice. You get an urgent email, and a text if you add your mobile.
Only if you choose. Review mode is on by default, so a booking is a request until you approve it. Switch review mode off and a booking lands in your diary the moment the call ends. The caller only hears “booked” once it has their name and number and has checked the time is still free.
You write what your practice needs from a referred client, and it tells callers that. It records the funding a caller mentions, such as an employee assistance program or private health insurance, as they state it, and never decides whether they are eligible.
No. It keeps a written record of each call and does not record the audio, except a voicemail a caller chooses to leave.
It books into Halaxy, Cliniko and Nookal, offering only times that are free in your diary.
No. Some callers change their mind about speaking with an AI receptionist, and some calls are spam. In good faith, if a call ends within the first 20 seconds, we don’t charge for it: it uses none of your minutes or balance. Every other call counts each started minute.
From $49 + GST a month. Free test calls, no card. Hang up early? We don't charge for calls that end within 20 seconds.