Features · Answering calls

How Salutant answers your calls.

For practices that can’t pick up every call. Each call gets the same honest opening, safe handling if someone is in crisis, and a way through to a person when you want one.

Hear your receptionist free Try a free demo call

Free · no card · test it with your own setup

Example · made-up practice · What callers hear

“Thank you for calling Harbour Psychology. I'm Matilda, an AI receptionist, and I keep a written record of this call.”

With emergency numbers on: “If this is an emergency, please hang up and call triple zero. For crisis support, call Lifeline on 13 11 14.”

What it does.

An honest greeting

Every call opens with your practice name and says it is an AI receptionist.

Callers can’t talk over the opening line, so everyone hears it.
You can add a short message after it, but not change the opening.
Emergency numbers in the greeting are off unless you turn them on.

Where: Receptionist › Voice

Open in Salutant: Voice

Crisis calls

A caller in crisis is told to call triple zero and given crisis line numbers.

They hear triple zero, Lifeline, the Suicide Call Back Service and 13YARN.
By default it stays on the line and takes an urgent message, unless they need an ambulance.
It gives no clinical advice and isn’t an emergency service.

Where: Receptionist › Voice › Stay on the line in a crisis

Topic: Urgent alerts · For psychology practices · Open in Salutant: Voice

Putting calls through

It can put calls through to up to 5 people, each with their own hours.

Rung all at once or in order. The person who answers presses 1 to take it.
If nobody answers, the caller can leave a message.
Don’t use your main practice number, or the call loops back.

Where: Receptionist › Rules › Putting calls through

Open in Salutant: Rules

Voicemail

Callers can press 0 to leave a voicemail. It is written out with a short summary.

Up to 2 minutes each.
After hours, callers are told they can leave one.

Where: Conversations

Open in Salutant: Conversations

Business hours or after hours

It answers whatever you forward to it. Your opening hours change what callers are told.

Forward all calls, or only when you’re busy or don’t answer.

Where: Receptionist › Opening hours & diary

Open in Salutant: Opening hours & diary

Blocked callers

Block nuisance numbers. They hear a busy tone, and you aren’t charged.

Where: Receptionist › Rules › Blocked callers

Open in Salutant: Rules

Defaults and choices.

By default
Says it is an AI receptionist on every call.
Stays on the line with a caller in crisis.
You choose
A short message after the opening.
Emergency numbers in the greeting.
Who calls are put through to, and when.
It never
Gives clinical advice or triage.
Keeps call audio, except a voicemail.