For general practices
Your phones ring hardest when your front desk is busiest. Salutant answers your practice phone day and night, books patients into genuinely free times by your rules, answers questions about fees and billing in your words, and never gives medical advice.
Free · no card · hear it answer before you sign up
Example · made-up practiceCallers are checked by name, date of birth and phone; caller ID is a hint, never proof. It offers only times that are free in your diary and outside the notice window you set, and answers questions about fees and billing from what you write.
NeverNever books a new patient onto a closed list. When you’ve paused new patients, it takes a message.
A patient who cancels or wants to move hears your cancellation policy in your wording. The request comes to you with the appointment, for one-tap action.
NeverNever charges, waives or calculates a fee.
A caller describing an emergency is told to call triple zero (000) and given Lifeline on 13 11 14, the Suicide Call Back Service and 13YARN. Questions about symptoms, results or medication become a message for the practice.
NeverNever gives medical advice, assesses or triages.
After every call you get one email: who rang, what they asked for, what the receptionist did and anything that needs your tap.
Example · made-up caller
Call handled — appointment request awaiting your review
What the receptionist did
Example · made-up practiceIf the write to your diary fails, the caller is not told they are booked, and the call is flagged for you.
Review mode is on by default. Nothing touches your diary without your tap.
A caller who wanted sooner becomes a message for you.
A caller describing an emergency is told to call triple zero (000).
It keeps a written record and does not record the call, except a voicemail a caller chooses to leave.
It says it is a receptionist, and says it is an AI whenever asked.
Read every rule on the Salutant home page.
No. It is a receptionist. It answers questions from the information you give it, books by your rules and takes messages. It never gives medical advice, assesses or triages.
A caller describing an emergency is told to call triple zero (000) and given Lifeline on 13 11 14, the Suicide Call Back Service and 13YARN. It never assesses or triages.
Only if you choose. Review mode is on by default, so a booking is a request until you approve it. Switch review mode off and a booking lands in your diary the moment the call ends. The caller only hears “booked” once it has their name and number and has checked the time is still free.
Yes, from what you write. Tell it how your practice bills and it answers callers in your words. It never decides whether a caller is eligible for anything.
No. It keeps a written record of each call and does not record the audio, except a voicemail a caller chooses to leave.
It books into Halaxy, Cliniko and Nookal, offering only times that are free in your diary.
No. Some callers change their mind about speaking with an AI receptionist, and some calls are spam. In good faith, if a call ends within the first 20 seconds, we don’t charge for it: it uses none of your minutes or balance. Every other call counts each started minute.
From $49 + GST a month. Free test calls, no card. Hang up early? We don't charge for calls that end within 20 seconds.