Product

Browser-Based Calling: Make Calls Without a Desk Phone

Updated 6 October 2026

Summary

Salutant supports browser-based calling — make calls directly from your dashboard without a desk phone, mobile app, or any additional hardware. Calls go out from your practice's Salutant number, cost 20c a minute from your prepaid balance, and are not recorded. Incoming calls go to your AI receptionist, which can put a caller through to you inside the transfer hours you set.

For most practices, the phone is still the front door. Clients call to book, reschedule, ask about fees, or request urgent callbacks. Yet the tools practitioners use to manage those calls have barely changed in decades — a desk phone on the reception counter, a mobile number forwarded after hours, and a pad of sticky notes for messages.

We built browser-based calling to change that. Your practice phone lives inside the same account your receptionist runs from. No extra hardware. No separate app. Just open your browser and you are ready to make calls.

Calls Coming In

When a call comes in to your practice number, your AI receptionist answers it. Inside the transfer hours you set, it can put a caller through to your mobile or direct line; outside them, the caller can leave a message or a voicemail. After every call you get one summary email.

Make Outbound Calls

You can place outbound calls to Australian landlines, mobiles and 1800 numbers directly from Calls in your Salutant account. Calls to 13 and 1300 numbers aren't available.

The outbound calling interface includes:

  • Dialpad and tones — enter any number and call with one click, and navigate automated phone menus during a call
  • Mute — mute your microphone during a brief interruption
  • One-click end — hang up cleanly when the conversation is finished

Outbound calls display your practice number as the caller ID, so clients see a familiar number — not your personal mobile. This is particularly valuable for practitioners who work from home or across multiple locations and want to maintain a consistent professional identity.

Your receptionist never calls anyone back itself. Call-backs are yours, made when you're ready. Afterwards, a short "How did it go?" note goes on that conversation's timeline.

What a Call Costs

Calls you make cost 20c a minute from your prepaid balance. They never use your plan's minutes, which are for your receptionist. Calls you make are not recorded.

Texts and Faxes From the Same Place

Where texts are switched on, you can send a follow-up text from the same screen for 20c of your balance. Faxes you send from Calls use your plan's fax pages first.

Setting It Up

Browser-based calling requires no additional hardware or software. To get started:

  1. Open Calls in your Salutant account
  2. Top up your balance — calls you make come from it
  3. Enter a number and press call

The first time you make a call, your browser will request microphone permission. Grant it once and you are set. If your browser supports audio, you can make calls.

Who Is This For?

Browser-based calling is available on every Salutant plan. It is particularly useful for:

  • Solo practitioners who want to return calls between sessions without carrying a second phone
  • Telehealth-heavy practices that already spend their day in a browser and want phone calls in the same window
  • Practitioners working from home who don't want their personal mobile number showing on a client's phone

Try a free demo call to hear the receptionist that answers your incoming calls.

Disclaimer

*This article describes product features available in Salutant. Browser-based calling requires a compatible web browser with microphone access. Call quality depends on your internet connection. Australian phone numbers are subject to Australian telecommunications regulations. Feature availability may vary by plan.*