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Guides

How to Send a Fax by Email with Salutant

Updated 24 October 2026

Summary

Email one PDF to your practice's Salutant fax address, with only the fax number as the subject. Salutant faxes it and replies when it's on its way and again when it's delivered. The first fax to a new number waits until you confirm the number. It uses the same fax pages and prices as sending from the app.

Step 1: Find your fax address

Your practice's fax address is made when you go live, and we email it to your practice email ("Send faxes by email").

It's also always on the Fax page in Salutant, in the Fax by email card. Click Copy to copy it.

If the address gets out, the owner can click Make a new address. The old one stops working straight away, and we email the new one to your practice email.

Step 2: Send a fax

  1. Start a new email to your practice's fax address
  2. Put only the fax number in the subject, e.g. 02 9123 4567
  3. Attach one PDF, up to 10 MB and 50 pages
  4. Send

A cover page with your practice's details is added. To leave it out, write cover: no anywhere in the email.

Step 3: Confirm a new number

The first time your practice faxes a number by email, we hold the fax and email the sender "Check the number before we send your fax", showing the full number.

  • Click Yes and it's sent. That number then sends straight away next time.
  • Click No, or do nothing for 24 hours, and it's cancelled: nothing is charged and the document is deleted.

The numbers that send straight away are listed on the Fax page, under Numbers that send straight away. The owner can remove one so it's checked again next time.

Step 4: Watch for our replies

We reply only to the person who sent the email:

  • when the fax is on its way
  • when it's delivered, or if it couldn't be, with the reason

If something's wrong (no PDF, more than one, too big, or the subject isn't a fax number), the reply says what to fix. Faxes sent by email also appear on the Fax page.

Who can send

Only people at your practice whose email Salutant has checked:

  • the owner, managers and front desk logins, once their sign-in email is verified
  • clinicians on your Team list, once their alert email is confirmed

To let someone send, add them on the Team page. Email from anyone else is turned away.

Pages and cost

Fax by email uses your plan's fax pages first, then each page is charged from your balance, the same as sending from the app. A cover page counts as a page. If a fax can't be delivered, the pages or money come back.

Fax numbers are Australian landlines only (02, 03, 07, 08).

Keeping it private

Only your checked team can send from the address, and a new number always needs confirming first. If the address gets out anyway, make a new one.

For questions or a fax that didn't arrive, contact us.